A Message from Helloworld Travel Waurn Ponds

The outbreak of COVID-19, across the globe has presented all of us with a difficult set of challenges.

It’s hard to watch that world gradually – although, important to remember, only temporarily – closing their borders. As the situation changes on an hour to hour basis, we are making changes to bookings on a Date Departure Order.
We are now down to skeleton staff and will endeavour to get back to you as soon as we can.
For those of you with future bookings which you have either deferred or cancelled we are grateful for your patience as we relay back to you what the travel companies are offering to facilitate these changes. We are working on these in order of urgency – March and April 2020 Departures and the regulations surrounding the bookings are being prioritised over later months departures.
We are working around the clock helping either to bring people home safely or make the necessary postponements. This is proving to be extremely difficult due to the high volume of calls and emails which our suppliers and airlines are receiving at this time.
We understand how anxious everyone is and really appreciate the understanding and kindness so many of you are showing towards us. Thank you.
We support the need for social distancing at this crucial time in order to ‘flatten the curve’ to keep our hospitals in the best shape to handle what is yet to come. For this reason we would like to ask that you refrain from coming into the store. We need to keep healthy and safe so that we are able to keep helping our travellers.
You can contact us without coming into the store by emailing us at nicole.waurnponds@helloworld.com.au or waurnponds@helloworld.com.au
We can operate remotely and liaise with you over crucial matters almost as easily as if we were face to face, without the risk of unnecessarily exposing anyone to the virus.
While new information unfolds every day, we remain committed to helping you discover amazing things to do, whenever your next trip may be.

We are very grateful for your support.

Please keep safe and healthy,

Helloworld Travel Waurn Ponds